Privacy Policy
Last Updated: 2024-10-30
1. Introduction
Welcome to Maqare! We prioritize your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
2. Data Collection and Usage
We collect information to provide and improve our educational services while ensuring a safe learning environment. Here’s what we collect:
2.1 Account Information
– Basic profile information (name, email address, profile photo)
– Authentication credentials
– Contact information
– Time zone and language preferences
– For tutors: teaching qualifications and specializations
2.2 Educational Session Data
– Session scheduling and attendance records
– Session recordings (see Session Recording Policy)
– Chat logs and educational content shared during sessions
– Performance metrics and progress tracking
– Student feedback and session ratings
2.3 Technical Information
– Device information (type, operating system, unique device identifiers)
– IP address and general location data
– App usage statistics and interaction data
– Error reports and performance data
2.4 Communication Data
– In-app messages between users
– Support ticket information
– System notifications and updates
2.5 Payment-Related Information
While we don’t directly process payments, we maintain:
– Transaction records
– Session booking history
– Refund and credit information
– In-app wallet balance and history
– Bank account information for transferring earnings to the tutor.
We do not collect or store:
– Credit card information
– Other sensitive financial data
3. Data Sharing and Transfers
Your data may be shared with third-party service providers who help us deliver and improve our services (e.g., cloud storage, analytics). Data may also be transferred to countries outside of your own, with security measures in place to protect your information.
4. Security Measures
We use industry-standard security measures, including data encryption and secure access controls, to protect your information during transmission and storage.
5. User Rights and Control
You have the right to access, update, or delete your personal information. You may also request information on how your data is being used. If you wish to exercise these rights, please contact us at [Contact Information].
6. Cookies and Tracking Technologies
Our app may use cookies and other tracking technologies to personalize your experience and gather analytics. You can control these preferences in your device settings.
7. Children’s Privacy
Our app is not intended for children under the age of 14. If you are under 14, please do not use this app. If we discover that a child under 14 has provided us with personal information, we will delete it promptly.
8. Changes to this Policy
We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed of any changes.
9. Session Recording Policy
Our platform records educational sessions to maintain quality standards and ensure a safe learning environment. Here’s what you need to know:
Recording Practices:
– All individual and group sessions are automatically recorded
– Audio, video, and shared screen content are included in recordings
– Recordings begin when sessions start and end automatically
– Users are notified when recording begins
Usage of Recordings:
– Quality assurance and performance monitoring
– Dispute resolution and user support
– Platform safety and compliance verification
– Educational content review and improvement
Data Protection:
– Recordings are encrypted and stored securely
– Access is strictly limited to authorized personnel
– Recordings are retained for 12 months.
– Users can request access to their session recordings through support
Legal Compliance:
– Recordings comply with US privacy laws and educational regulations
– Users may not record sessions independently or share platform recordings
– Recordings may be shared with law enforcement if legally required
By using our platform, users consent to session recording under these terms.
Contact Us
If you have questions or concerns about our Privacy Policy, please reach out to [Contact Information].
Terms of Service
Last Updated: [Date]
1. Acceptance of Terms
By using [App Name], you agree to these Terms of Service. If you do not agree, please do not use the app.
2. Age Restriction
You must be at least 14 years old to use this app. By using the app, you confirm that you meet this requirement.
3. User Responsibilities
You agree to use the app responsibly and comply with all applicable laws. You may not use the app to engage in illegal activities or to transmit harmful content.
4. Limitation of Liability
We are not liable for damages arising from your use of the app or inability to use it. This includes, but is not limited to, data loss, service interruptions, or unauthorized access to your data.
5. Modifications to the App
We reserve the right to modify or discontinue the app at any time without prior notice. We are not liable for any changes to the app, including features, availability, or pricing.
6. Termination
We may terminate your access to the app at our discretion if you violate these Terms of Service.
7. Governing Law
These Terms are governed by the laws of [Jurisdiction]. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in [Location].
8. Data Transmission Between Users
To enable smooth communication between users, [App Name] may transmit data, including audio, video, and text, between participants during a session. Here’s how we handle and secure this information:
- Data Security in Transmission: All user data transmitted between participants during calls, messages, and other interactions is encrypted using industry-standard protocols (e.g., TLS for encryption) to ensure that it remains private and secure.
- Temporary Storage: Data transmitted between users, like audio or video, is processed in real-time and is not stored permanently on our servers unless required for specific features, such as meeting recordings. For recorded sessions, we will obtain explicit consent before storing and will allow users to delete recordings upon request.
- Third-Party Services: We may rely on trusted third-party providers to manage data transmission and improve connectivity. These providers are carefully vetted, adhere to security standards, and are only authorized to process data as needed to provide the service.
- No Unauthorized Access: We implement strict access controls to ensure that only authorized users and systems can access transmitted data during interactions. No external parties can access or intercept your communication data.
Privacy Policy
Last Updated: 2024-10-31
1. Introduction
Welcome to Maqare! We prioritize your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
2. Data Collection and Usage
We collect information to provide and improve our educational services while ensuring a safe learning environment. Here’s what we collect:
2.1 Account Information
– Basic profile information (name, email address, profile photo)
– Authentication credentials
– Contact information
– Time zone and language preferences
– For tutors: teaching qualifications and specializations
2.2 Educational Session Data
– Session scheduling and attendance records
– Session recordings (see Session Recording Policy)
– Chat logs and educational content shared during sessions
– Performance metrics and progress tracking
– Student feedback and session ratings
2.3 Technical Information
– Device information (type, operating system, unique device identifiers)
– IP address and general location data
– App usage statistics and interaction data
– Error reports and performance data
2.4 Communication Data
– In-app messages between users
– Support ticket information
– System notifications and updates
2.5 Payment-Related Information
While we don’t directly process payments, we maintain:
– Transaction records
– Session booking history
– Refund and credit information
– In-app wallet balance and history
– Bank account information for transferring earnings to the tutor.
We do not collect or store:
– Credit card information
– Other sensitive financial data
3. Data Sharing and Transfers
Your data may be shared with third-party service providers who help us deliver and improve our services (e.g., cloud storage, analytics). Data may also be transferred to countries outside of your own, with security measures in place to protect your information.
4. Security Measures
We use industry-standard security measures, including data encryption and secure access controls, to protect your information during transmission and storage.
5. User Rights and Control
You have the right to access, update, or delete your personal information. You may also request information on how your data is being used. If you wish to exercise these rights, please contact us at info@maqare.com .
6. Cookies and Tracking Technologies
Our app may use cookies and other tracking technologies to personalize your experience and gather analytics. You can control these preferences in your device settings.
7. Children’s Privacy
Our app is not intended for children under the age of 14. If you are under 14, please do not use this app. If we discover that a child under 14 has provided us with personal information, we will delete it promptly.
Parental Consent for Users Ages 13-17
For users between the ages of 13 and 17, we require parental or legal guardian consent to collect and use personal data in accordance with this Privacy Policy. Parents and guardians can contact us at info@maqare.com to manage, review, or request deletion of their child’s information at any time.
8. Changes to this Policy
We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed of any changes.
9. Session Recording Policy
Our platform records educational sessions to maintain quality standards and ensure a safe learning environment. Here’s what you need to know:
Recording Practices:
– All individual and group sessions are automatically recorded
– Audio, video, and shared screen content are included in recordings
– Recordings begin when sessions start and end automatically
– Users are notified when recording begins
Usage of Recordings:
– Quality assurance and performance monitoring
– Dispute resolution and user support
– Platform safety and compliance verification
– Educational content review and improvement
Data Protection:
– Recordings are encrypted and stored securely
– Access is strictly limited to authorized personnel
– Recordings are retained for 12 months.
– Users can request access to their session recordings through support
Legal Compliance:
– Recordings comply with US privacy laws and educational regulations
– Users may not record sessions independently or share platform recordings
– Recordings may be shared with law enforcement if legally required
By using our platform, users consent to session recording under these terms.
10. Tutor Verification Process
Our thorough verification process includes:
– Manual review of applications
– Qualification verification
– Identity confirmation
– Teaching experience validation
– Background check requirements (where applicable)
Tutors must maintain platform standards to retain verified status.
11. Data Security and Protection
We implement industry-standard security measures:
– End-to-end encryption for sessions
– Secure data storage and transmission
– Regular security audits
– Access controls and monitoring
– Incident response procedures
Contact Us
If you have questions or concerns about our Privacy Policy, please reach out to info@maraq.com.
Terms of Service
Last Updated: 2024-10-31
1. Acceptance of Terms
By using [App Name], you agree to these Terms of Service. If you do not agree, please do not use the app.
2. Age Restriction
You must be at least 14 years old to use this app. By using the app, you confirm that you meet this requirement.
3. User Responsibilities
You agree to use the app responsibly and comply with all applicable laws. You may not use the app to engage in illegal activities or to transmit harmful content.
4. Limitation of Liability
We are not liable for damages arising from your use of the app or inability to use it. This includes, but is not limited to, data loss, service interruptions, or unauthorized access to your data.
5. Modifications to the App
We reserve the right to modify or discontinue the app at any time without prior notice. We are not liable for any changes to the app, including features, availability, or pricing.
6. Termination
We may terminate your access to the app at our discretion if you violate these Terms of Service.
7. Governing Law
These Terms are governed by the laws of [Jurisdiction]. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in [Dubai-UAE].
8. Data Transmission Between Users
To enable smooth communication between users, [App Name] may transmit data, including audio, video, and text, between participants during a session. Here’s how we handle and secure this information:
- Data Security in Transmission: All user data transmitted between participants during calls, messages, and other interactions is encrypted using industry-standard protocols (e.g., TLS for encryption) to ensure that it remains private and secure.
- Temporary Storage: Data transmitted between users, like audio or video, is processed in real-time and is not stored permanently on our servers unless required for specific features, such as meeting recordings. For recorded sessions, we will obtain explicit consent before storing and will allow users to delete recordings upon request.
- Third-Party Services: We may rely on trusted third-party providers to manage data transmission and improve connectivity. These providers are carefully vetted, adhere to security standards, and are only authorized to process data as needed to provide the service.
- No Unauthorized Access: We implement strict access controls to ensure that only authorized users and systems can access transmitted data during interactions. No external parties can access or intercept your communication data.
Contact Us
For questions regarding these Terms of Service, please contact us at info@maqare.com.